At lulibet, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information.
This Privacy Policy ("Policy") describes how lulibet ("lulibet," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the lulibet online gaming platform at lulibet.app and any associated subdomains or mobile interfaces (collectively, the "Platform").
This Policy applies to all personal data processed in connection with your use of the lulibet Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.
By registering an account or using the lulibet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
lulibet acts as the data controller for personal data collected through the Platform. As data controller, lulibet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
If you have any questions about how lulibet handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.
lulibet collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC/AML compliance, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit/withdrawal processing, fraud prevention, AML compliance |
| Gaming Data | Game history, wager amounts, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session logs | Security, fraud detection, platform optimization |
| Usage Data | Pages visited, features used, click patterns, time on platform | Platform improvement, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory directive.
lulibet collects personal data through the following means:
lulibet uses your personal data for the following purposes:
lulibet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
lulibet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom lulibet shares personal data are required to process such data only for the specified purpose and in accordance with applicable data protection laws.
lulibet retains your personal data for as long as necessary to fulfill the purposes for which it was collected , including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | PAGCOR regulatory requirement, AML compliance |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act (AMLA) of the Philippines |
| Gaming History | 3 years after account closure | Dispute resolution, regulatory audit |
| Support Communications | 2 years from last interaction | Quality assurance, dispute resolution |
| Technical & Usage Logs | 12 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of lawful processing |
After the applicable retention period expires, lulibet will securely delete or anonymize your personal data so that it can no longer be associated with you.
lulibet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
lulibet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the lulibet Platform. Strictly necessary and security cookies cannot be disabled as they are essential to Platform operation and your account security.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by lulibet:
To exercise any of these rights, please contact our Data Protection Officer via live chat or email at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.
The lulibet Platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR regulations governing casino-style online gambling in the Philippines. lulibet does not knowingly collect personal data from individuals under the age of 21.
All accounts are subject to age verification as part of the KYC process. If lulibet discovers that personal data has been collected from a person under the age of 21, the account will be immediately closed, all funds will be returned to the original payment method, and all personal data associated with the account will be deleted in accordance with our data retention obligations.
If you are a parent or guardian and believe that a minor has registered an account on the lulibet Platform, please contact us immediately at [email protected] so we can take prompt action.
Some of lulibet's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, lulibet will implement appropriate safeguards to ensure your data remains protected, including:
By using the lulibet Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
lulibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The "last updated" date at the top of this Policy reflects the date of the most recent revision. The current version of this Policy is always available on this page. Your continued use of the lulibet Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how lulibet protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way lulibet handles your personal data, please contact our Data Protection Officer through the following channels:
We aim to respond to all privacy-related inquiries within 15 business days. For complex requests, we may require up to 30 business days and will notify you if an extension is needed.
If you are not satisfied with our response, or if you believe that lulibet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Your Data is Protected. lulibet complies with the Data Privacy Act of 2012 (RA 10173) and PAGCOR regulations. We never sell your personal data.
Our Privacy Commitments
lulibet fully complies with the Data Privacy Act of 2012 of the Philippines. Your personal data is processed lawfully, fairly, and transparently at every step.
All data transmitted between your device and lulibet is protected by TLS/SSL encryption. Sensitive data at rest is secured with AES-256 encryption standards.
lulibet has a designated Data Protection Officer responsible for overseeing all data privacy matters and ensuring compliance with Philippine data protection law.
lulibet never sells, rents, or trades your personal data to third parties for their own marketing purposes. Your data is used only as described in this Policy.
Access, correct, or request deletion of your personal data at any time. Manage marketing preferences and cookie settings directly from your account dashboard.
In the unlikely event of a data breach affecting your rights, lulibet will notify both the NPC and affected players promptly, in line with RA 10173 requirements.
Your data is safe, your privacy is respected, and your winnings are real. Join thousands of Filipino players who trust lulibet every day.
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